Get to know our Employee Spotlight, Maria!
This month’s Employee Spotlight is on our Operations Manager, Maria! Maria has been
with Guardian Self Storage for over 12 and a half years! She travels between all 13 of our locations and takes pride in the work she does for the company. We interviewed Maria about her experience with Guardian, check out her responses below!
How long have you been with Guardian Self Storage?
4539 days or 12 years, 5 months and 15 days (as of the date of this interview 11-25-14)
What Guardian Property/Properties do you work at?
I started out as a traveling manager, then a property manager at the Rt. 9 Wappingers Falls location (my favorite location of course!) and now I manage Operations for the entire company and travel to all 13 locations.
What is your favorite part about working at Guardian Self Storage?
Where do I start? Coming from a retail background, storage is a completely different animal. You get to know some of your customers really well. All of their worldly possessions are on your property, so you hear what’s happening in their life, the good, the bad and the ugly – LOL!
In your opinion, what sets Guardian apart from all of the other self storage companies out there?
Management. Everyone in this company takes pride in what they are doing and how the customers are treated. We take pride in how our properties look. If there is something that doesn’t work, we change it.
What are some of the most interesting things you’ve seen stored?
I have seen some really nice muscle cars.
At the location(s) you work at, what are the types of units that people rent the most?
They are all similar – homeowners that need extra space, people in between homes or relocating…
Tell us more about you; what are some of your favorite things to do outside of work?
I have 2 teenagers that are involved with sports, so I don’t get to do much that I want…but when I do have time I like to kayak, hike, read or veg on the couch watching Law & Order marathons!
What type of advice would you give someone who has never stored anything before and is trying to decide what type of unit to use and how to pack their unit?
ASK! Some of these managers have been here over 15 years – they know what they are talking about. They will give you tips on packing and storing that you would NEVER think of.
Do you have a favorite customer?
Let me think, I move around a lot so I don’t get the opportunity to get to know them as well as the site managers do. Oh, Julie…she’s a Wappingers customer. She rented when I ran that site. I’ll never forget when she was inquiring about storage, we talked on the phone, then she sent me a letter with the exact dimensions of every single item she was storing in there (it was like 2 legal pages filled). After talking a few times she felt comfortable about making her move. If she happens to call while I am in Wappingers she catches up with me about life. Just a really nice person.
What is the longest you have ever worked with a customer before getting them into a storage unit?
Probably 1 year. It was a customer that put his house on the market – it took a while to sell.
What has been your most heartfelt experience at Guardian Self Storage?
It’s not any one particular moment, but if something happens to your customers, good or bad, you experience things that they share with them.