Meet One of Our Property Managers, Rich DeWitt
At Guardian Self Storage, we know that we are only as great as the employees we have and because of that fact we would like our customers to get to know our staff through a series of employee bios. Our first employee is with Rich DeWitt, a Property Manager at Guardian Self Storage who constantly impresses our customers with his upbeat attitude and attention to detail. We hope you enjoy getting to know Rich as much as we enjoy working with him every day!
Time with Guardian:
“3 years, 4 months, 17 days, 7 hours, 53 minutes and 13 seconds… Lets just say for life lol!”
“Well let’s see. Route 376 has a mailing address in Wappingers Falls, has a Hopewell Junction phone # and in the Town Of East Fishkill. If you need me and you are in any of those 3 places yell for me.”
Favorite Part About Working at Guardian:
“I like being able to engage with the customers and listen to their needs and wants.”
What He Believes Sets Guardian Apart from the Rest:
“There is service and there is SERVICE! I can honestly tell you that it is the ‘SERVICE’ we provide to our customers! So many customers think I go above and beyond when I am just being me. In the past they were never treated as a ‘Valued Customer’ at another storage company.”
What are some of the most interesting things you’ve seen stored?
“Well I can say that the strangest thing I have seen is a beloved one’s ashes in a tin. As I walk the property and went by the unit I swear I heard them say hello, lol. I have also many different types of home decor such as some strange statues-naked statues making love Oh my etc. But the best is the unit full of deer heads and other stuffed trophy’s sort of like that MAN CAVE where the man comes to get away from the screaming kids or the nagging wife.”
At the location you work at, what are the types of units people rent the most?
“Well at my property it is all different. They come in and want ‘this’ but this will not work and they have to get ‘that’. Some want Temp Control but we may decide otherwise after talking about what they are storing or for how long. If I have to say a common size I would say 5X10 up to a 10X10. I always get them what they need.”
Tell us more about you; what are some of your favorite things to do outside of work?
“Music soothes the savage beast so that is top of my list. I also like to relax, catch up on shows and take care of people’s pets. Animals are a very important part of my life.”
What type of advice would you give someone who has never stored anything before and is trying to decide what type of unit to use and how to pack it?
“The first thing I would do is take the customer to the units and show a few sizes to get an idea of how they would pack the unit and to see what size in my mind would work. Would they just throw stuff in it or take the time to make sure you use your space wisely. What items can stack and stand, do they want to go high? Customers really love when I say this is what you are going to need and love my upfront and honest attitude.”